Q-Balancer Mesh
Q-Balancer 150
Q-Balancer 300D
Q-Balancer 300
Q-Balancer 500
Q-Balancer 2000

德餘科技股份有限公司(以下稱“本公司”)產品需要持續訂購保固服務。本公司保固服務政策不對已過保固設備提供任何服務,保固已過期的設備將被本公司視為不符合保固服務規定。

"保固服務重續方案"為設備已經中斷保固的用戶提供重新獲得本公司保固服務的機會,這使已過保固設備得以恢復符合保固服務規定,取得本公司最新版韌體與技術支援。本方案包含 :

保固服務重續方案 A
保固服務重續方案 A 須"追溯"客戶保固期,保固期起始日必須追溯至上一次保固到期日,且新購的保固期至少為期一年。所有軟硬體保修支援服務已過期的用戶,自購買本方案日起,即獲得全面支持。 本方案涵蓋全面性技術支援、韌體升級、與硬體維修。

服務項目:

 

韌體升級

Yes

Telephone/Email/Web-based 支援

Yes

硬體維修

Yes

保固服務重續方案 B
保固服務重續方案 B 無需追溯客戶前次保固過期。所有軟硬體保固服務過期的設備用戶,自購買本方案日起,即獲得本公司保固服務。惟本方案僅涵蓋技術支援與韌體升級,不包括硬體維修。

服務項目:

 

韌體升級

Yes

Telephone/Email/Web-based 支援

Yes

硬體維修

No

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